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North America Shipping (USA): There is a $45* flat rate fee for all orders to the United States. All other orders will be charged a $25* flat rate.
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We offer FREE SHIPPING within Canada on all orders over $350. All other orders will be charged a $15* flat rate. You will be advised of any delays.ĭomestic Shipping (Within Canada): We offer FREE SHIPPING within Ontario on all orders over $150. We do have a service to repair faulty items.Please allow 7-10 business days for shipping after you place your order. If you would like to exchange a faulty item, please be aware that we can only replace it for the same product in the same size, subject to availability. Items that are damaged as a result of wear and tear are not considered to be faulty and will not be accepted for a Return or Exchange. Items are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note, we are unable to accept any exchanges for pierced earrings.Īny request received after 7 days to return or exchange or any items received after 14 days to return or exchange will be accepted at our discretion and you may only receive a store credit. If we are unable to accept the return or exchange it will be sent back to the purchaser. Shop-Label will not accept any item with any indication that it was used or worn. The product you wish to return or exchange must be in exactly the same condition that you received it in that is new, unworn and unused with all the original packaging and garments attached. If you require an alternative style you need to place a new order. We will only exchange an item for the same item in a different size, subject to availability. All items need to be returned in their original packaging with the tamper-proof seals in place. Beauty: We cannot accept returns on opened or used products.Underwear: We are unable to accept any returns or exchanges on underwear bottoms.Jewellery: We are unable to accept any returns or exchanges on jewellery.We will notify you by email when we have received and accepted your return/exchange.Customers returning items will be charged the appropriate courier rate depending on the area in which they reside.
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Once you have signed to say you have received your purchase it then becomes your responsibility.
Your order is insured by Shop-Label whilst it is in transit with CourierIt or Globeflight Couriers. We will contact you if there is any delay or if any items are out of stock.
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Please note that we require a signature upon delivery of your purchase and we are not able to redirect your purchase after it has been dispatched to you.Īll orders will be dispatched within 3 working days subject to payment, address verification and availability of items. We will send you a tracking number in the email and you can track your shipment. We will email you as soon as your order has been dispatched. Within 3 Days - R200 All other areas in SAĬouriers deliver from Monday to Friday from 09h00 till 17h00. We offer the following services with our Couriers: -ġ-2 days by 17h00 - R160 Western Cape Outlying Areas We aim to deliver your purchased items to the place and person of your choice in perfect condition and as quickly as possible. We are here to help, so should you still feel unsure or have further sizing questions, please email us at or call us on +27 21 794 7699 With each product we give a detailed description, the material that it’s made of, the washing instructions and where necessary (eg: Jeans) the measurements of each size per item to give you an overview of the product. To help you choose your size, from the different sizes used around the world, we have created the chart below as a guide. As you are probably aware, sizes can vary between designers.